Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Burton upon Trent is a town on the stream Trent in East Staffordshire. It was having a populance of 72,299 in 2011. Burton is well known for preparing beer. The town previously produced around Burton Abbey. Burton Bridge was also the site of two fights, in 1322 when Edward II overwhelmed the rebel Earl of Lancaster and 1643 when royalists apprehended the town during the First English Civil War. William Lord Paget and his descendants were responsible for dispersal of the manor house within the grounds of abbey and facilitating the delay of the River Trent Navigation to Burton. Burton developed as a busy market town by the early modern period.
Government:
Burton is the managerial centre for the area of East Staffordshire and forms part of the Burton electorate. The local Member of Assembly is the Traditional Party's Andrew Griffiths, who has indicated the Burton electorate since May 2010. The Traditionalists detached the seat from Labor in the 2010 general election with an 8.7% swing.
In 1978 it was combined as a municipal borough. The combined area was divided between the counties of Staffordshire and Derbyshire - the Local Government Act 1888 combined the total of the area in Staffordshire, including the former Derbyshire parishes of Stapenhill and Winshill. It developed a county borough in 1901, having touched the 50,000 population obligatory.
It never significantly exceeded the population of 50,000, and at a population of 50,201 in the 1971 survey was the smallest county area in England after Canterbury. The Local Government Commission for England optional in the 1960s that it be relegated to a non-county borough within Staffordshire, but this was not applied.
Geography:
It is nearly 109 miles north-west of London, approx. 30 miles to northeast of Birmingham, which is the UK's second largest city and about 23 miles east of the county town Stafford. It is located at the eastern part of the county of Staffordshire; it's an against the course of the River Trent creating part of the county boundary.
Demography:
The total population of town is 43,784 in the 2001 Survey. Winshill and Stapenhill were treated distinctly and together had a additional population of 21,985. According to the 2001 survey, 71% of the town's population classify themselves as Christian, 12% as a nonbeliever or doubting and 8.5% Muslim. In the 2011 census shows that the population of the town is 72,299.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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